The Emotional Competence Framework
from Daniel Goldman's book Working With Emotional Intelligence
(go buy a copy!)

Personal Competence (These competencies determine how we manage ourselves...)

Self-Awareness (knowing one's internal states, preferences, resources, and intuitions)

1. emotional awareness (recognizing one's emotions and their effects)
2. accurate self-assessment (knowing one's strengths and limits)
3. self-confidence (a strong sense of one's self-worth and capabilities)

Self-Regulation (managing one's internal states, impulses, and resources)

4. self-control (keeping disruptive emotions and impulses in check)
5. trustworthiness (maintaining standards of honesty and integrity)
6. conscientiousness (taking responsibility for personal performance)
7. adaptability (flexibility in handling change)
8. innovation (being comfortable with novel ideas, approaches, and new information

Motivation (emotional tendencies that guide or facilitate reaching goals)

9. achievement drive (striving to improve or meet a standard of excellence)
10. commitment (aligning with the goals of the group or organization
11. initiative (readiness to act on opportunities
12. optimism (persistence in pursuing goals despite obstacles and setbacks)

Social Competence (These competencies determine how we handle relationships...)

Empathy (awareness of others' feelings, needs, and concerns)

13. understanding others (sensing others' feelings and perspectives, and taking an active interest in their concerns
14. developing others (sensing others' development needs and bolstering their abilities
15. service orientation (anticipating, recognizing, and meeting customers' needs
16. leveraging diversity (cultivating opportunities through different kinds of people)
17. political awareness (reading a group's emotional currents and power relationships)

Social Skills (adeptness at inducing desirable responses in others)

18. influence (wielding effective tactics for persuasion)
19. communication (listening openly and sending convincing messages)
20. conflict management (negotiating and resolving disagreements)
21. leadership (inspiring and guiding individuals and groups)
22. change catalyst (inititiating or managing change)
23. building bonds (nurturing instrumental relationships)
24. collaboration and cooperation (working with others toward shared goals)
25. team capabilities (creating group synergy in pursuing collective goals)

** If you found this list useful, I strongly encourage you to go to your library and check out the book or better yet, go and buy a copy of Working With Emotional Intelligence by Daniel Goleman. He's a great author!

revised 02.04.02